FAQ

GENERAL QUESTIONS

What is the status of my order?
Once you place your order, we will send you a confirmation email to track the status of your order.

Can I change my order?
We can only change orders that have not yet been processed for shipment. Once your order is under "preparing for shipment," "shipping," or "delivery" status, we cannot accept any changes to your order.

PAYMENT

What payment methods do you accept?
We accept the following 2 main payment methods:
●  PayPal
soledonna mainly uses PayPal to process secure payments. Through PayPal, we accept MasterCard, VISA, American Express, Discover.

●  Secure credit card payment
We can also accept credit card payments using Visa, Master card, American expres and Discover.

In what currency will I be charged?
All our transactions are based in USD. If your credit or debit card uses another currency, your bank will apply the corresponding conversation rate of the currency you choose depending on the website you are on.

Do you offer 3 or 4 times payment option?
We accept 3 times payment.

 

SHIPPING

Where do you ship?
We ship worldwide including Asia, North and Central America, Europe and Oceania, offering payment via PayPal and Credit Card.

How long does it take to ship my order?
Once the order is placed, it usually takes 3 to 7 days to process.
Shipping time is based on the delivery method you have chosen.

How can I track my package?
Once you place your order, we will send you a confirmation email to track the status of your order.

What if I am not at home?
If you are not home, a new delivery will be made the next day or the delivery partner will contact to schedule a new delivery date depending on the country and delivery method you choose.
You may also have to go to your local post office to pick up your package in case it cannot be delivered to you.

RETURNS

Do you accept returns?
We accept returns subject to the following conditions:
- The item must have been sold on our online store
- The item should not have been used in any way
- A return or exchange request is made within 14 days of delivery
To request a return, please contact our customer service department.

Can I exchange an item?
We accept exchanges and follow the same conditions as returns
In order to request an exchange, please indicate that you would like your item exchanged for another item when preparing your return with our support.

Are returns free of charge?
To return an item, please contact customer service to obtain a return address. After receiving the address, place the item securely in its original packaging and include proof of purchase.
Return shipping is free in some cases. If you return an item and the reason for the return is not the result of a soledonna.com error, the cost of return shipping will be deducted from your refund.

How long does it take to process a return?
Returns are confirmed within 14 days of receiving the package at our warehouse.
Once the return is accepted, a refund, exchange or credit will be issued within 14 days from the date our services accepted the return.

If you still have any questions or concerns,   Please contact us at  our & nbsp; Support Center.